Welcome to Customer Service Sartoria Franco Aldini

Are you up to purchase a product from Atelier Franco Aldini but need help? have you purchased and you need further informations?
Atelier Franco Aldini staff is at your service for any need. We will be happy to assist you regarding the products, purchase procedures, the status of your orders, payments or any dubt you might have, contact us via email: aldinisartoria@alice.it.

Our Customer Service is at your service from Monday to Friday, from 10.00 to 13.00 and from 16.00 to 18.00 excluding holidays.

Sale Conditions and Terms

These Sale Conditions state the terms and conditions applied to the purchase of products through the Web Site. Read these Sale Terms before placing an order. Once you placed an Order through the Website, confirming that you have read and accepted the Sales Conditions you agree unconditionally to the terms specified below.

Order and Acceptance

To place an Order you must be adult. You must select the Products within the site, choose color and size, add products to your shopping cart; click on “Add to cart” button and select the method of delivery or withdrawal. The “Shopping cart” may contain one or more items that and can be changed at any time before the “Order Confirmation”. You can “Add to cart” either from the catalogue or from the description form.

Order Confirmation

You can confirm the Order only after the acceptance of “General Conditions of Sale” and after fulfill compulsory information about who will receive the delivery of goods listed in the “Order Confirmation”, as well as for their shipment. Items in the cart are showed in the “Order Confirmation” with shipping costs included.

Any order received is an invitation to purchase our products. Orders are subjected to availability and our acceptance and we may, at any time and at our discretion, decline your Order, for example the cases of:
– Lack or incorrect informations you have provided about payment informations, billing informations, delivery address information insufficient or wrong – please note that we send products only to real postcode;
– there was an error on our Website about the Products you have ordered, for example, an error in the price or description shown on our website;
– The products you have ordered are no longer available on our Website;
– Order amount is too high: we will contact you so to verify the order;
– We suspect that you are not adult.

If we are not able to accept your order, we will send you an e-mail or we will contact you at the address that you have left as soon as possible or by telephone no later than 10 days from the Order.
Once you have submitted the order through the web site, we will send you an e-mail as Order Summary. If you did not receive the e-mail “Order Summary” within 48 hours. contact us by e-mail at aldinisartoria@alice.it before making another order for the same product.
Please note that the Order Summary does not constitute acceptance of your order untill we receive the payment. You will receive an e-mail to inform you about the shipment af any items as Order Confirmation. This e-mail will inform you that your order has been shipped. It also include an electronic invoice of your order.

For any information about your order, please contact us at the address listed in the section CONTACT.

Product Details

Each product is represented by a picture together Details Product that contains: the description of the product features, colors and sizes available and the price.

Description: This is a brief description that shows some features of the product. The composition, ie the percentage of the amount materials used in the various products, is listed on the labels of products for sale.
Colors and sizes: the colors and sizes available are given as merely descriptive. The available color visible in the product is not to be considered faithful to reality as it depends on technical factors, such as the screen resolution of the customer computer, the difficult reproducibility due to the material it is made up of the product, etc …
Price: the price shown on the data sheet and in the catalog is the sale price to the public including VAT. Are excluded expenses and charges and duties related to the country where customer purchase and / or destination of the goods. Atelier Franco Aldini reserves to change prices at any time without notice. Will be charged to the customer prices present for the Order Confirmation.

Photo: Atelier Franco Aldini cares to reproduce high-quality images of the products and their characteristics shown on his web site. However, colors and details may be display vary from monitor to monitor, so you can not guarantee that the images shown is just alike the real items.
Consequently, Atelier Franco Aldini is not responsible for the inadequacy of the graphic representations of the products shown on the e-commerce website. The photo is to be considered only as an example.


We will strive to ensure that prices and other information relating to the Products on the Site are correct and up to date. However, the inclusion of any product on our Site does not imply, warrant or guarantee that the product will be available for purchase through Order. If the products presented on e-commerce run-out or is no longer available for sale at the time of last access and sending the Confirmation Order, the Seller will inform you of the unavailability of products ordered, promptly and in any within thirty (30) days from the day following that on you sent your order to the Seller. If it has already been forwarded to the Order Confirmation and the payment too, the Seller will refund items has been purchased by the customer.

Order Acceptance

Sending the “order confirmation” to the Seller, the customer accept his own order. The Order Confirmation is proof of the order by the Customer, including these General Conditions of Sale.
The Order Confirmation will be archived in our database for the time required to process orders and in accordance with laws.
The language available to conclude the contract with the Seller is Italian.
The contract, Atelier Franco Aldini will process your order of purchase. With the transmission of the “order confirmation” the Customer claim to know and accept the General Conditions of Sale and further information contained on web site.

The Seller will transmit to the customer by e-mail a receipt of the order, matching information of the Order Confirmation (General Conditions of Sale, Right of withdrawal, information on the essential characteristics Product and detailed indication of price, methods of payment and delivery costs).

Product Warranty

All products come with an identification tag. The customer does not have to remove the tag from the purchased products because it is an integral part.
In case of enforcing the right of withdrawal, the seller has the right to not accept the returned products if it came back without the corresponding tag or that have been altered from their original status or have been damaged.

Customer Service

Atelier Franco Aldini provides customer service for any request regarding use of the Site, as performance of an order, shipment tracking, products availability, the procedure of login / registration on the Web Site and any further information you may require in connection with your use of the Site and / or in connection with the Products. You’ll also find information about orders, shipping, the terms of repayment and returning products purchased on Site. Remember you can always contact the seller by e-mail to the following email address: aldinisartoria@alice.it. For any other legal information, go to the sections: PRIVACY and RETURNS.
Our Customer Service is available Monday through Friday from 10 am to 13 and from 15 to 18 (CET), with the exception of public holidays.